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Feedback and Complaints

We strive to foster a caring, transparent, and responsive environment for our clients, staff, volunteers, and guests. We also seek to provide a fair and secure process to answer questions, address issues of concern, and resolve complaints in a satisfactory manner.

If you have a concern or would like to provide input on how we can improve, we want to hear from you! Click on the sections below to learn about providing feedback or making a complaint. If you would like a copy of our full policy, please email [email protected].

What's New

Webpage feature image - Annual Report 2022-23

Now available! Annual Report 2022-23

With immense gratitude for all of your wonderful support, we…

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Summer 2023 Newsletter

We hope you are having a wonderful summer! At this…

AGM 2023 webpage feature image

You are invited! 2023 Annual General Meeting

Join us at our 2023 AGM on June 19! Register…

Webpage feature image - Annual Report 2022-23

Now available! Annual Report 2022-23

With immense gratitude for all of your wonderful support, we…

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